Below FAQ are some common concerns of our clients before purchasing our products.
If you have other questions, please just send it to info@antarcticleathers.com.
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- Product Questions
- Sizing & Fit
- Ordering and Shipping
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Product Questions
Q: What materials are your jackets and coats made of?
Our jackets and coats are made of high-quality genuine leather. We source our leather from reputable suppliers known for their premium craftsmanship and durability. Each piece is carefully crafted to ensure the highest level of quality and style.
Q: Are your leather products genuine or synthetic?
We take pride in offering only genuine leather jackets and coats. We do not sell synthetic or faux leather products. Our focus is on providing authentic and long-lasting leather garments.
Q: Are your jackets and coats suitable for different seasons?
Our collection includes jackets and coats suitable for various seasons. We have lightweight options for spring/summer and insulated styles for fall/winter. You can find the perfect jacket or coat to match the climate and stay stylish throughout the year.
Q: Can I find jackets and coats for both men and women on your website?
Yes, we offer a wide range of jackets and coats for both men and women. Our collection is designed to cater to diverse styles and preferences, ensuring that everyone can find their perfect leather jacket or coat.
Q: Are your jackets and coats water-resistant?
Our jackets and coats are treated to be water-resistant, providing protection in light rain. However, it's important to note that they are not completely waterproof. We recommend avoiding heavy rain and taking proper care to maintain the water-resistant properties of the garment.
Sizing & Fit
Q: How do I determine the right size for me?
We provide a detailed size chart with measurements to help you choose the perfect size. We recommend measuring your chest, waist, and arm length for accurate sizing. If you need further assistance, our customer support team is available to provide guidance and answer any sizing-related questions.
Ordering and Shipping
Q: Do you offer international shipping?
Yes, we offer international shipping to most countries. Please check our shipping page or contact our customer support for more details and specific shipping options for your location.
Q: How long does it take to process and ship an order?
We typically process and ship orders within 1-2 business days. Delivery times may vary depending on your location and the shipping method chosen. Once your order is shipped, you will receive a confirmation email with tracking information. In the US, an order typically reaches to you in 7-10 days.
Q: Can I track my order once it's been shipped?
Absolutely! Once your order is shipped, we will provide you with a tracking number. You can use this number to track the status of your shipment and get real-time updates on its location and estimated delivery date.
Q: What payment methods do you accept?
We accept major credit cards, including Visa, Mastercard, and American Express, as well as PayPal. During the checkout process, you will be able to choose the payment method that is most convenient for you.
Q: Do you offer installment payment options?
Yes, we offer installment payment options to provide flexibility and convenience for our customers. We partner with trusted payment providers such as ShopPay, Klarna, and Afterpay to offer installment plans. These services allow you to split your purchase into smaller, manageable payments over time, making it easier to afford your desired leather jacket or coat. During the checkout process, you can choose the installment payment option that best suits your needs.
Q: What is your return policy?
We have a hassle-free return policy. If you are not satisfied with your purchase, you can return it within 30 days for a refund or exchange. Please make sure the item is in its original condition with all tags and packaging intact. For more detailed information, please refer to our returns page or contact our customer support.
Care and Maintenance
Q: How can I care for my leather jacket or coat?
Proper care is essential to maintain the longevity and appearance of your leather jacket or coat. We recommend using a leather conditioner to keep it soft and supple. Avoid exposing it to direct sunlight for extended periods and